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Behind the Claims Podcast
with Scott and Ryan
Behind the Claims is our weekly podcast focused on the realities of claims adjudication and processing in the healthcare industry.
Hosted by Scott Borden, SVP of Marketing and Partnerships, and Ryan Van Etten, Director of Sales, they bring together perspectives and input from the front lines. Working daily with TPAs, employer groups, unions, and plan administrators, they see where claims processing runs smoothly and where it slows down. They also explore broader industry shifts, from policy changes to evolving healthcare trends, and how those changes impact organizations and the people behind them.
Scott and Ryan started Behind the Claims to bring these conversations out into the open, creating space for honest perspective, shared experience, and a better understanding of the work happening behind every claim.
Watch the Latest Episode
Introduction to Behind the Claims
2026
Welcome to Behind the Claims with Scott and Ryan. In this episode, we talk about why we're launching this podcast and what we hope to accomplish. We'll be interviewing like-minded healthcare disruptors to shine a light on innovation, emerging technology, and the people who are driving real change in healthcare today. Discover how WLT's Claims Adjudication can work for you.
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Netmark
Netmark Business Services provides specialized back-office support and consulting services to the healthcare and insurance industries. With expertise in claims processing, data analytics, and software systems, including WLT's MediClaims, Netmark helps clients drive operational excellence and achieve measurable results.
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Mind Club America
Mental Health has been overlooked for far too long. It plays a critical role in helping people show up as their best selves for their families, their coworkers, and everyone around them. That's why we're excited to share that WLT Software Enterprises, Inc. is now offering MindClub not only to our TPA clients, but to our own employees as well. John put it best in the episode, watch now!
Watch Now
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Welldoc
We're excited to officially announce the partnership between WLT and Welldoc! Turning all that fragmented health data into something meaningful, actionable, and useful for both patients and providers. Watch the full episode!
Watch Now
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Episode 4
What if healthcare worked better for everyone? Scott and Ryan kick off Behind the Claims by exploring consumer-driven healthcare, HSAs, and the innovative partnerships reshaping the industry to improve outcomes while reducing costs. Learn why education, transparency, and collaboration are becoming essential to the future of healthcare.
Watch Now
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Episode 5
Could Direct Primary Care change the way we experience healthcare? Scott and Ryan break down the DPC model, why it's gaining momentum, and how stronger doctor-patient relationships can lead to better care, lower costs, and a healthier future. They also discuss why this growing approach is capturing the attention of employers, TPAs, and healthcare leaders alike.
Watch Now
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Episode 6
Scott and Ryan reflect on a year of growth, meaningful partnerships, and lessons learned from the road. Discover why collaboration, education, and innovation are helping shape a smarter, more affordable healthcare system. Hear how real-world conversations are inspiring new ideas that benefit employers, TPAs, and the people they serve.
Watch Now
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Episode 7
Broadcasting live from the HCAA Executive Forum in San Antonio, Scott and Ryan share industry insights, stories from the conference floor, and personal milestones from Ryan's fitness journey to an unforgettable Iceland proposal beneath the Northern Lights. It's a mix of healthcare conversations and behind-the-scenes moments that make the podcast more personal than ever.
Watch Now
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Episode 8
Mental health is transforming healthcare, and partnerships are making it possible. Scott and Ryan discuss WLT's collaboration with Mind Club and how innovative mental health solutions are creating better support, stronger outcomes, and new opportunities for TPAs and their clients. Learn why expanding access to trusted resources is becoming an increasingly important part of the healthcare conversation.
Watch Now
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Episode 9
Live from the HCAA Executive Forum, Scott and Ryan welcome Lauren for a conversation that blends healthcare, networking, and an unexpected claim to fame. From becoming San Antonio's 2025 Rodeo Cattle Queen to reconnecting with industry peers, this episode is packed with memorable stories and conference highlights. It's a fun reminder that the best industry events are about the connections you make as much as the conversations you have.
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Meet the Voices Behind the Mic
Scott Borden
SVP of Marketing and Partnerships
Scott Borden works closely with TPAs and industry partners to advance how claims adjudication systems support modern plan demands. He focuses on connecting market needs with the technology that drives accurate claims processing.
Ryan Van Etten
Director of Sales
Ryan Van Etten works directly with TPAs, employer groups, unions, and vendor partners to improve claims processing and overall performance. As a third-generation leader at WLT, he brings direct insight into the decisions shaping claims adjudication today.