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Behind the Claims Podcast
with Scott and Ryan
Behind the Claims is our weekly podcast focused on the realities of claims adjudication and processing in the healthcare industry.
Hosted by Scott Borden, SVP of Marketing and Partnerships, and Ryan Van Etten, Director of Sales, they bring together perspectives and input from the front lines. Working daily with TPAs, employer groups, unions, and plan administrators, they see where claims processing runs smoothly and where it slows down. They also explore broader industry shifts, from policy changes to evolving healthcare trends, and how those changes impact organizations and the people behind them.
Scott and Ryan started Behind the Claims to bring these conversations out into the open, creating space for honest perspective, shared experience, and a better understanding of the work happening behind every claim.
Watch the Latest Episode
Introduction to Behind the Claims
2026
Welcome to Behind the Claims with Scott and Ryan. In this episode, we talk about why we're launching this podcast and what we hope to accomplish. We'll be interviewing like-minded healthcare disruptors to shine a light on innovation, emerging technology, and the people who are driving real change in healthcare today. Discover how WLT's Claims Adjudication can work for you.
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Netmark
Netmark Business Services provides specialized back-office support and consulting services to the healthcare and insurance industries. With expertise in claims processing, data analytics, and software systems, including WLT's MediClaims, Netmark helps clients drive operational excellence and achieve measurable results.
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Mind Club America
Mental Health has been overlooked for far too long. It plays a critical role in helping people show up as their best selves for their families, their coworkers, and everyone around them. That's why we're excited to share that WLT Software Enterprises, Inc. is now offering MindClub not only to our TPA clients, but to our own employees as well. John put it best in the episode, watch now!
Watch Now
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Welldoc
We're excited to officially announce the partnership between WLT and Welldoc! Turning all that fragmented health data into something meaningful, actionable, and useful for both patients and providers. Watch the full episode!
Watch Now
Meet the Voices Behind the Mic
Scott Borden
SVP of Marketing and Partnerships
Scott Borden works closely with TPAs and industry partners to advance how claims adjudication systems support modern plan demands. He focuses on connecting market needs with the technology that drives accurate claims processing.
Ryan Van Etten
Director of Sales
Ryan Van Etten works directly with TPAs, employer groups, unions, and vendor partners to improve claims processing and overall performance. As a third-generation leader at WLT, he brings direct insight into the decisions shaping claims adjudication today.