Vision
To be the clear choice for all benefit administration needs, from large to small, within a rapidly evolving marketplace.
Mission
To provide the most comprehensive, automated, benefits administration solutions to meet our Clients’ growing needs today, tomorrow, and into the future.
We Are WLT
Since 1979, WLT Software has established itself as a leading provider of advanced benefits administration and claims adjudication systems for Insurance Companies, Government Employee Plans, TPAs, Cost Containment Companies, and Self-Administered Groups.
With the ever-changing landscape of the benefits administration industry, our Clients always need to be on the cutting edge of technology and nobody understands that better than WLT Software. Over the years, this has helped our Clients position themselves to not only win new business, but to retain it as well.
A Team You Can Count On
We could not serve our Clients the way we do without an outstanding team that deeply understands benefit administration needs, and work hard to ensure that our Clients get the most out of their systems.
Shelley Van Etten
President / CEO
Shelley Van Etten is the President and Chief Executive Officer and is responsible for all aspects of the daily business operations. She joined WLT in 2002 and is a member of WLT’s founding family.
Chuck Brooks
Executive Vice President & CMO
Charles Brooks is the Executive Vice President and Chief Marketing Officer and is responsible for business development, sales and marketing strategies, and new business procurement. He joined WLT in 1992 and is a member of WLT’s founding family.
Bill Younker
Senior Vice President of Systems Development & COO
William Younker is the Senior Vice President of System Development and Information Technology and Chief Operating Officer. He oversees all WLT Software’s technical teams, is our chief systems architect, and manages software development and information technology. William joined WLT in 1989.
Jeannette Gallardo
Vice President Of Client Services
Jeannette Gallardo is the Vice President of Client Services and Support. She is responsible for managing the Client Services team and directing customer care. Jeannette joined WLT in 1993.
Katie Stepro
Manager Of Implementation & Quality Assurance
Katie Stepro is the Manager of Implementation and Quality Assurance and is responsible for managing new Client implementations and quality assurance software testing. She joined WLT in 1994.
Ed Cleland
Director Of Sales
Ed Cleland is the Director of Sales and is responsible for leading the sales team and overseeing the sales process. He joined the WLT Software team in 2016.
Joe Torina
Director of Marketing & Business Development
Joe Torina is the Director of Marketing and is responsible for ensuring that the WLT brand is always present throughout the industry. In addition, he collaborates with top industry service providers to deliver our Business Partner’s products and services to our Client base. He is the newest member of our team, joining WLT in 2019 and is a member of WLT’s founding family.
Backed By Industry-Leading Partners
Our Customer Service Team Is Top Of The Industry
We are proud of our outstanding team of customer service representatives. Always ready when you need them most, our team is always eager to hear your questions or concerns and will walk you through the best possible solution.
Don’t take our word for it, hear it from satisfied clients themselves:
“The customer service from WLT is very polite and courteous. They don’t leave you hanging for hours, they talk to you like a real human being, and they actually care about how you are doing. For me, it’s refreshing to call and talk to any of their staff because I always know I will end the call on a happy note – even if something is wrong.”
—Steven,
IT & Vendor Relations Director“Through the years, WLT has worked to keep their software updated and running smoothly. Whenever we have any issues Client Services is prompt on addressing the issue at hand. Client Services at WLT feels more like co-workers than a vendor.”
—Ron,
Database Administrator & Data Report Writer“WLT customer service has helped our organization countless times. They are very approachable and always willing to assist. It feels like family helping family”
—Lori,
Director of Operations / Marylou, Vice President