Client Service Representative


WLT Software is a cutting-edge software company that specializes in technology for advanced benefits administration and custom claims adjudication software for the employee insurance industry.


We are seeking candidates with technical capacity, computer proficiency and strong customer skills to join our Client Service and Support team.

To be successful in this role you need to be a strong analytical listener and problem solver who enjoys helping others. You will need to be able to provide effective and timely technical support, along with giving our Clients an exceptional service experience.

We are looking for a team player who can balance team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts successes of team above own interests; is able to build morale; supports group commitments to goals and objectives; supports everyone’s efforts to succeed.

The ideal candidates must be analytical, self-motivated, and possess strong communication, documentation, and multitasking skills. They must also be eager to not only learn new skills, but actively seek opportunities within the organization to augment their knowledge base. They will have previous problem-solving experience in technical or customer support roles and be adept at building relationships.

The role requires close collaboration with external and internal members of our organization, including our Clients, as well as our Sales, Implementation, Quality Assurance, and Programming teams, to develop and implement effective support strategies.

The Client Service Representative will report directly to the Manager of Client Services and Support.

A day in the life:

  • Provide excellent customer service.
  • Respond and solve Client questions, problems, and requests, in a timely fashion, by phone or email.
  • Document activities and correspondence via our Internal tracking system.
  • Work with Clients to resolve issues by working through the problem-solving process with them.
  • Train and demonstrate the system to Clients.

What we are looking for:

  • 2+ years of Customer Service experience
  • Experience in Software Technical Support
  • Programming/Quality Assurance experience is a plus
  • Great communication and client relation skills
  • The ability to speak clearly and persuasively in positive or negative situations
  • Great listening skills
  • Exceptional writing, editing, proofreading, and research skills
  • Experience working with MS Office programs: Excel, Word, Outlook, OneDrive, SharePoint, and Teams
  • Experience in Adobe and DocuSign is a plus
  • Bonus points: TPA/Insurance Company/Medical Technology experience and/or Healthcare Industry Knowledge
  • Experience with needs analysis and problem solving
  • Ability to multitask and prioritize is a must


  • Monday through Friday
  • We provide support from 8:00 am to 7:00 pm Eastern time; 8-hour shifts will be assigned within those hours.
  • Weekend and/or overtime may be required at times.


  • Full-time nonexempt

BENEFITS (eligible after 90 days)

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Holidays off


WLT is a fast-paced environment, but we expect all associates to always put respect and a good attitude above all else. We are an all-inclusive environment and do not
tolerate harassment or any other inappropriate behavior towards other personnel, Clients, or vendors. The dress code is casual but appropriate for an office environment.

WLT management always welcomes and encourages suggestions and openness on any procedure or enhancement to our products. We have an open-door policy to talk to any


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to walk and sit. The employee is occasionally required
to stand; sit; reach with hands and arms; and stoop, kneel, or crouch.

Occasional travel including overnight stays will be required. The employee must occasionally lift and/or move at least 40 pounds. Specific vision abilities required by this job include close vision.


To apply, please send cover letter and resume to


Ready to start your career with WLT? Fill out our job application, then use the apply here button to submit your application.