Implementations Shouldn’t Be Rocket Science
The ConnXion, Volume 3, Issue 4
You know the feeling. Every time one of your innovative benefit advisors recommends a cost-saving strategy or a plan sponsor wants to try something new, your answer is the same: We’ll have to check if the system can handle it. Spoiler alert—it usually can’t.
You’re constantly bumping up against limitations. Your current system isn’t flexible enough. You’ve had to push back on promising new partnerships and revenue streams. And forget suggesting improvements to your platform, your vendor isn’t listening. You’re not just managing claims; you’re managing roadblocks.
We hear the stories all the time. Implementation timelines that sometimes last years. Customizations that feel more like duct tape solutions. Onboarding processes that come with a PDF manual, a training video, and the hope you’ll figure it out—like being handed a blueprint and a box of parts, then told to build your own rocket ship on the launchpad.
Implementation shouldn’t be rocket science. And, with WLT, it doesn’t have to be.
What Implementation Should Actually Look Like
We know the frustration because we’ve spent decades helping organizations overcome it. Here’s how we do things differently:
Real Support, From Day One
When you sign with us, we don’t hand you off to a junior team and wish you luck, or worse, send you a checklist and a video library so you can assemble your system like it’s a weekend DIY project. This is complex work. You need pros.
When partnering with WLT, you’ll work directly with seasoned implementation professionals who’ve successfully launched systems just like yours, so you know who’s doing what, when it’s happening, and how to get support from start to finish. We’ll be your rocket scientists, guiding the team, solving the problems, and showing up when you need us most.
We’re There, In Person, When It Counts
Your go-live isn’t just another calendar entry to us. We’re there, onsite, working alongside your team. Real-time troubleshooting, hands-on answers, and no delays because someone needs to circle back. It’s not reactive support; it’s a proactive partnership.
A System That Actually Fits
Off-the-shelf platforms might technically work if you’re willing to change how you operate, but you’ve already spent enough time trying to twist your processes into someone else’s template. With WLT, the platform adapts to you. We build in flexibility from the start, whether it’s custom benefit configurations, claims workflows, reporting tools, or sponsor-specific nuances. You shouldn’t have to tell a plan sponsor “no” just because your system can’t keep up.
Nine Months. Not Nineteen.
Our average implementation takes just six to nine months, depending on customizations, conversions, and complexity. That’s not because we cut corners, it’s because we’ve built a process that works. Structured timelines, clear milestones, and a team that actually hits deadlines. You’ve spent enough time stuck on the launchpad. With us, you’re finally cleared for takeoff.
It’s Not Just About Going Live. It’s About Moving Forward
You didn’t take on a new admin system just to tread water. You chose it to grow, to innovate, to deliver more value to your plan sponsors. But if your implementation process is just a rebranded DIY kit with tech support that vanishes when the invoice is paid, what’s the point?
WLT’s process is designed to help you launch strong and stay strong. We begin with a detailed review of your current systems, identifying potential roadblocks before they become real problems. We handle the messy stuff, like legacy data conversion, with custom scripting, hands-on validation, and expert oversight. No standard playbook. No plug-and-play shortcuts.
Our training isn’t a slideshow and a support number. We start with five days of in-person, onsite training for your team, followed by weekly virtual sessions. When your system goes live, your team is ready, not just to log in, but to lead.
And once you’re live, we don’t disappear. We stay engaged to optimize, adjust, and answer questions, because launching the system is just the beginning.
You Know It’s Time
You’ve waited long enough. You’ve put off changes, delayed opportunities, and managed workarounds just to stay afloat. And if your current vendor’s idea of partnership is handing you the tools and walking away, then you already know how the next year is going to go.
WLT offers more than just a faster, smoother implementation. We offer a way out of the frustration cycle and an opportunity to take control of your system, plan design, and future. Let’s talk about how we can help you move forward with fewer compromises, less friction, and zero rocket science.